Agent Training create learning opportunity event.

agent activates a conversation event.

ASM agent logs into asm.

agent logs out of asm.

agent's state changed event.

asm conversation pulled event.

agent deactivates a conversation event.

agent logs into omni agent event.

agent opens voice event.

asm pause event.

asm resume event.

rnd query cached event.

Compliance Events rnd query event.

Dummy Application IDs.

Billing Events Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

ContactManager Events CreateContactEntry(upload) and AddContactEntry.

Contact Manager entry delete event.

edit event.

view event.

Contact Manager entry expunge event at TTL.

kyc event Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

ttl event Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

upload event.

KYC verification event.

Delivery Events.

LMS Events.

Omnichannel Dashboard Application IDs.

agent assign conversation eventType.

omnichannel agent message units were calculated Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

agent reassign conversation eventType.

agent suspends the conversation event.

agent sent a text message event Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

agent unassign conversation eventType.

update campaign to archive status event.

update module to archive status event.

conversation closes and wrap up begins event.

conversation is closed.

update campaign to archive status event.

update module to complete status event.

omnichannel connected inbox was created.

omnichannel connected inbox poll.

create conversation when customer sends initial message and T1 starts.

omnichannel customer message units were calculated Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

customer sent a text message event Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

update module to error status event.

update module to fail status event.

finish wrap up event.

omnichannel manager message units were calculated Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

manager sent a text message event Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

accepted manual approve task.

rejected manual approve task.

requeue of manual approve task.

timeout of manual approve task.

omnichannel message.

initial reply event for module Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

send sms module event with details Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

update campaign to pause status event.

update module to pause status event.

omnichannel payment link was sent.

omnichannel provider response.

update campaign to resume status event.

update module to resume status event.

update module to schedule status event.

update event with set conversation collected data details.

update campaign to start status event.

update module to start status event.

update module to success status event.

omnichannel system message units were calculated Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

T10 trigger eventType.

t11 timer went off event.

omnichannel task message sent Deprecated: Marked as deprecated in api/commons/audit/event_types.proto.

transcript saved.

update event with campaign details.

update module event with details.

clone scorecard event.

create auto evaluation event.

create category event.

create evaluation event.

create evaluation question event.

Scorecards create question event.

create scorecard event.

create scorecard question event.

create section event.

delete category event.

delete evaluation event.

delete evaluation question event.

delete question event.

delete scorecard event.

delete scorecard question event.

delete section event.

update category event.

update evaluation event.

update evaluation question event.

update question event.

update scorecard event.

update scorecard question event.

update section event.

close event.

ticket-add-contact-event.

ticket-create comment event.

Tickets Events create event.

edit event.

ticket-project-state event.

ticket-reply comment event.

ticket-assign-template event.

ticket-close-template event.

ticket-create-template event.

ticket-edit-template event.

ticket-state-change-template event.

Voice Analytics Application IDs.

Enum value maps for EventType.

Enum value maps for EventType.

AgentTrainingCreateLearningOpportunityEvent - when a learning opportunity is created.

AsmActivateConversationEvent - whenever an agent activates a conversation.

AsmAgentLoginEvent - whenever an agent logs into asm.

AsmAgentLogoutEvent - whenever an agent logs out of asm.

AsmAgentStateChangedEvent - whenever an agent's state changes.

AsmConversationPulledEvent -.

AsmDeactivateConversationEvent - whenever agent deactivates a conversation.

AsmOpenOmniAgentEvent - whenever an agent logs into omni agent.

AsmOpenVoiceEvent - whenever an agent opens voice.

AsmPauseEvent -.

AsmResumeEvent -.

This represents a generic audit event that is sent to the audit service.

BillingCommitBillingPlanEvent is fired when a billing plan is committed Deprecated: Marked as deprecated in api/commons/audit/billing_events.proto.

BillingCreateBillingPlanEvent is fired when a billing plan is created Deprecated: Marked as deprecated in api/commons/audit/billing_events.proto.

BillingCreateInvoiceEvent is fired when an invoice is created Deprecated: Marked as deprecated in api/commons/audit/billing_events.proto.

BillingCreateRateDefinitionEvent is fired when a rate definition is created Deprecated: Marked as deprecated in api/commons/audit/billing_events.proto.

BillingDeleteBillingPlanEvent is fired when a billing plan is deleted Deprecated: Marked as deprecated in api/commons/audit/billing_events.proto.

BillingDeleteInvoiceEvent is fired when an invoice is deleted Deprecated: Marked as deprecated in api/commons/audit/billing_events.proto.

BillingDeleteRateDefinitionEvent is fired when a rate definition is deleted Deprecated: Marked as deprecated in api/commons/audit/billing_events.proto.

BillingExportInvoiceEvent is fired when an invoice is exported Deprecated: Marked as deprecated in api/commons/audit/billing_events.proto.

BillingUpdateBillingPlanEvent is fired when a billing plan is updated Deprecated: Marked as deprecated in api/commons/audit/billing_events.proto.

BillingUpdateInvoiceEvent is fired when an invoice is updated Deprecated: Marked as deprecated in api/commons/audit/billing_events.proto.

BillingUpdateRateDefinitionEvent is fired when a rate definition is updated Deprecated: Marked as deprecated in api/commons/audit/billing_events.proto.

ComplianceRndQueryEvent - whenever a call is made to the reassigned numbers database service.

payload for CreateContactEntry(upload) and AddContactEntry.

payload for add/edit/decrypt.

payload for decrypt of ContactManagerEntry during KYC.

payload for contact list upload.

OmnichannelAgentAssignConversationEvent - handle agent assign conversation event.

Omnichannel Deprecated: Marked as deprecated in api/commons/audit/omnichannel_events.proto.

OmnichannelAgentReassignConversationEvent - handle agent reassign conversation event.

OmnichannelAgentSuspendEvent - whenever agent suspends the conversation.

OmnichannelAgentTextMessageEvent - whenever an agent send a text message Deprecated: Marked as deprecated in api/commons/audit/omnichannel_events.proto.

OmnichannelAgentUnassignConversationEvent - handle agent unassign conversation event.

OmnichannelArchiveCampaignEvent - whenever a campaign is archived.

OmnichannelArchiveModuleEvent - whenever a module is archive status.

OmnichannelBeginWrapUpEvent - when a conversation closes and moves to wrap up.

OmnichannelCloseConversationEvent - close conversation.

OmnichannelCompleteCampaignEvent - whenever a campaign is completed.

OmnichannelCompleteModuleEvent - whenever a module is complete status.

OmnichannelConnectedInboxCreatedEvent -.

OmnichannelConnectedInboxPollEvent -.

OmnichannelCreateCampaignEvent - whenever a campaign is created.

// create conversation when customer sends initial message and T1 starts.

OmnichannelCreateProjectEvent - whenever a project is created.

OmniChannelCustomerMessageUnitsEvent - Deprecated: Marked as deprecated in api/commons/audit/omnichannel_events.proto.

OmnichannelCustomerTextMessageEvent - whenever a customer sends a text message Deprecated: Marked as deprecated in api/commons/audit/omnichannel_events.proto.

OmnichannelDailyReportEvent - whenever a daily conversation report is generated.

OmnichannelDailyReportEvent - whenever a daily project report is generated.

OmnichannelErrorModuleEvent - whenever a module is error status.

OmnichannelFailModuleEvent - whenever a module is fail status.

OmnichannelFinishWrapUpEvent - when an agent has finished wrap up.

OmniChannelManagerMessageUnitsEvent - Deprecated: Marked as deprecated in api/commons/audit/omnichannel_events.proto.

OmnichannelManagerTextMessageEvent - whenever an agent send a text message Deprecated: Marked as deprecated in api/commons/audit/omnichannel_events.proto.

OmnichannelManualApproveTaskAcceptedEvent -.

OmnichannelManualApproveTaskRejectedEvent -.

OmnichannelManualApproveTaskRequeueEvent -.

OmnichannelManualApproveTaskTimeoutEvent -.

OmnichannelMessageSentEvent -.

OmniChannelModuleInitialReplyEvent - Deprecated: Marked as deprecated in api/commons/audit/omnichannel_events.proto.

OmnichannelPauseCampaignEvent - whenever a campaign is paused.

OmnichannelPauseModuleEvent - whenever a module is pause status.

OmniChannelAgentMessageSentEvent -.

OmnichannelProviderResponseEvent -.

OmnichannelResumeCampaignEvent - whenever a campaign is resumed.

OmnichannelResumeModuleEvent - whenever a module is resume status.

OmnichannelScheduleModuleEvent - whenever a module is schedule status.

OmnichannelSetConversationCollectedDataEvent - handle set conversation collected data event.

OmnichannelAddSmsMessageSentAuditEvent - handle omnimessage and messageunits Deprecated: Marked as deprecated in api/commons/audit/omnichannel_events.proto.

OmnichannelStartCampaignEvent - whenever a campaign is completed.

OmnichannelStartModuleEvent - whenever a module is start status.

OmnichannelSuccessModuleEvent - whenever a module is success status.

OmnichannelSystemMessageUnitsEvent - Deprecated: Marked as deprecated in api/commons/audit/omnichannel_events.proto.

OmnichannelT10Event - whenever a T10 is triggered.

OmnichannelT11Event - whenever the t11 timer went off.

OmnichannelTaskMessageSentEvent - Deprecated: Marked as deprecated in api/commons/audit/omnichannel_events.proto.

OmnichannelUpdateCampaignEvent - whenever a campaign is update.

OmnichannelUpdateModuleEvent - whenever a module is update status.

ScorecardsCloneScorecardEvent is event when a scorecard library scorecard is cloned.

ScorecardsCreateAutoEvaluationEvent is event when an auto evaluation library auto evaluation is created.

ScorecardsCreateCategoryEvent is event when a category library category is created.

ScorecardsCreateEvaluationEvent is event when an evaluation library evaluation is created.

ScorecardsCreateEvaluationQuestionEvent is event when an evaluation question is created.

ScorecardsCreateQuestionEvent is event when a question library question is created.

ScorecardsCreateScorecardEvent is event when a scorecard library scorecard is created.

ScorecardsCreateScorecardQuestionEvent is event when a scorecard question library scorecard question is created.

ScorecardsCreateSectionEvent is event when a section library section is created.

ScorecardsDeleteCategoryEvent is event when a category library category is deleted.

ScorecardsDeleteEvaluationEvent is event when an evaluation library evaluation is deleted.

ScorecardsDeleteEvaluationQuestionEvent is event when an evaluation question is deleted.

ScorecardsDeleteQuestionEvent is event when a question library question is deleted.

ScorecardsDeleteScorecardEvent is event when a scorecard library scorecard is deleted.

ScorecardsDeleteScorecardQuestionEvent is event when a scorecard question library scorecard question is deleted.

ScorecardsDeleteSectionEvent is event when a section library section is deleted.

ScorecardsUpdateCategoryEvent is event when a category library category is updated.

ScorecardsUpdateEvaluationEvent is event when an evaluation library evaluation is updated.

ScorecardsUpdateEvaluationQuestionEvent is event when an evaluation question is updated.

ScorecardsUpdateQuestionEvent is event when a question library question is updated.

ScorecardsUpdateScorecardEvent is event when a scorecard library scorecard is updated.

ScorecardsUpdateScorecardQuestionEvent is event when a scorecard question library scorecard question is updated.

ScorecardsUpdateSectionEvent is event when a section library section is updated.

VanaBillingReportEvent represents a billing report in voice analytics.

VanaCreateTranscriptEvent represents a newly created transcript.

VanaFlagEvent represents a flag occurrence in voice analytics.

VanaFlagReviewEvent represents a flag that needs review in voice analytics.

VanaFlagSummaryEvent is the summary of the flagging process.

FlagSummary is an overview of the flags in the transcript.

VanaPhraseCorrectionEvent is a user suggestion for what some words in a transcript should be changed to when the original translation is off.

This enum will hold all application classes and sub-classes Classes are encoded as hundreds (100, 200...) and sub-classes are the class ID + 0..99.