never used.

"AGENT_SESSION_ACCOUNTINGEXPORT", "Agent Session Exported into.

"AGENT_SESSION_COMPLETED", "Agent Session completed"),.

"AGENT_SESSION_LOGGED_IN", "Agent is logged in"),.

"AGENT_SESSION_LOGGING_IN", "Agent is logging in"),.

"AGENT_SESSION_SUMMED", "Agent Session Summed"),.

Action type for answering calls.

Action type for the agent state of manual dial.

Action type for the agent state of on call.

Action type for the agent state of on hold.

Action type for the agent state of preview dial.

Action type for ending a shift early.

Action type for the agent state of start of shift.

Action type for starting a shift late.

Action type for the agent state of waiting.

Action type for the agent state of wrap up.

Number of calls answered.

Left operand is greater than right.

Left operand is greater than or equal to right.

Left operand is less than right.

Left operand is less than or equal to right.

Email will be sent to the specified user.

UI notification.

Custom range, if set the @custom_range field on the rule itself must be set.

Range starts from the current time to the end of the day.

Range starts at the beggining of each day.

Range starts at the beggining of each month.

Range starts at the beggining of each week.

Rule is mandatory.

Rule is not used.

Rule is optional.

Represents number of calls.

Represents number of minutes.

Represents a percentage.

Represents number of seconds.

The conversations that are actively assigned to the agent.

All conversations that are assigned to the agent.

The conversations that are not actively assigned to the agent.

when a manager starts a barge in.

when a manager stops a barge in.

SKILLS.

More CALLBACK SUSPEND.

CALLBACK SUSPEND.

COLD TRANSFER.

HOLD.

RECORDING.

QUEUEING.

SCRUBBING.

Tranfer Hold and Unhold.

VOICEMAIL.

when the transfer starts for the destination caller.

when the transfer ends for a caller.

when during transfer and the source caller is taken of hold.

when the transfer starts and the source caller is not on hold.

when the transfer starts for the source caller.

WARM TRANSFER.

Ended via the agent.

agent is active for the assigned conversation.

agent is not active for the assignment conversation.

primary agent for the assigned conversation.

secondary agent for the assigned conversation.

AgentID.

Agent Last Name.

Agent Status.

Call Count.

Total Hold Count.

Hunt Group Name.

Hunt Group ID.

Multi-hold Count.

None.

Duration in Status.

Login Time.

Simple Hold Count.

The petition has been approved.

The petition has been cancelled.

The petition has been denied.

The petition is pending approval.

Not Set.

ACD ENUMS.

FRONTEND ENUMS.

when a manager starts a barge in.

when a manager stops a barge in.

when a manager joins a barge in.

when a manager leaves a barge in.

VOICEMAIL.

COLD AGENT TRANSFER.

COLD OUTBOUND TRANSFER.

FRONTEND WEBLINK ENUM.

HOLD.

PREVIEW BY RECORD.

PBX.

RECORDING.

QUEUE.

Transfer Add and Remove.

Transfer Hold and Unhold.

when the transfer ends.

when during transfer and the source caller is taken of hold.

when the transfer starts and the source caller is not on hold.

when the transfer starts for the agent.

WARM AGENT TRANSFER.

WARM OUTBOUND TRANSFER.

"AGENT_SESSION_ACCOUNTINGEXPORT", "Agent Session Exported into the accounting packages.

"AGENT_SESSION_COMPLETED", "Agent Session completed"),.

"AGENT_SESSION_LOGGED_IN", "Agent is logged in"),.

"AGENT_SESSION_LOGGING_IN", "Agent is logging in"),.

"AGENT_SESSION_SUMMED", "Agent Session Summed"),.

when the transfer is running and the dest caller hangs up.

when the transfer is running and the peer hangs up.

when the transfer has started.

interim state for cold agent transfer.

interim state for cold outbound transfer.

the agent is moving through a portal.

new article has been archived/closed.

initial news article status.

news article has been published.

The complete bitmap type.

The bitmaps will be created using only the calendar items from the patterns.

The bitmaps will be created using only the weekmaps from the patterns.

when the transfer is accepted and the agent leaves the transfer.

when the transfer starts for the destination caller.

when the transfer starts for the peer.

the caller is inputting values through dtmf tones.

"CALL_ANSWERED", "Answered", "ANS", "Call was answered, no other detail available"),.

"CALL_ANSWERED_HANGUP", "Answered Hangup", "ANH", "Call was answered and the TCN system hung up"),.

"CALL_ANSWERED_LINKCALL", "Answered Linkcall", "ANL", "Call was answered and a linkback was attempted"),.

"CALL_ANSWERED_LINKCALL_ABANDONED", "Answered Linkcall Abandoned", "ALA", "Call was answered and a linkback established, but was abandoned before agent connect"),.

"CALL_ANSWERED_LINKCALL_AGENT_TALK", "Answered Linkcall Agent Talk", "AGT", "Call was answered and a linkback established to agent"),.

"CALL_RESULT_ANSWERED_LINKCALL_SUSPENDED", "Answered Linkcall suspended", "call was suspended".

"CALL_ANSWERED_LINKCALL_LINKCALL_SUSPENDED_REPLACE_WITH_CALLER", "suspended call reaplaced with caller.)".

"CALL_RESULT_ANSWERED_LINKCALL_SUSPENDED_RESUMED", "Answered Linkcall Suspended Resume", "suspended call resumed.)".

"CALL_ANSWERED_LINKCALL_SUSPENDED_TIMEOUT", "Suspend linkcall timeout", "call was timedout"),.

"CALL_ANSWERED_VOICEMAIL", "Answered VoiceMail", "ANV", "Call was answered and a linkback was attempted, but went to voicemail" ),.

"CALL_BUSY", "Busy", "BZY", "Call was busy, no other details available"),.

"CALL_CANCELED", "Canceled", "CAN", "Call canceled, reason unknown"),.

"CALL_CANCELED_CELLULAR_DNCL", "Canceled DNC Cellular", "CDC", "Call canceled due to requested cell phone scrubbing"),.

"CALL_CANCELED_DNCL", "Canceled DNCL", "CDL", "Call canceled due to Do Not Call List"),.

"CALL_CANCELED_DNCL_ZIP_CODE", "Canceled DNC Zip Code", "CDZ", "Call canceled due to requested zip code scrubbing"),.

"CALL_CANCELED_INCOMPLETE_NUMBER", "Cancelled Incomplete Number", "CIN", "Call was cancelled, incomplete number");.

"CALL_RESULT_CANCELED_MAX_RETRY", "Canceled Max Retry", "CMR", "Call canceled due to Max Retry was reached"),.

"CALL_CANCELED_TIMEOUT", "Canceled Timeout", "CAT", "Call canceled due to timeone"),.

"CALL_CANCELED_TIMEZONE", "Canceled Timezone", "CAZ", "Call canceled due to timezone restrictions"),.

"CALL_FAILED", "Failed", "FAL", "Call failed for unknown reason"),.

"CALL_FAILED_CIRCUITS_BUSY", "Failed Busy Circuits", "FBC", "Call failed, all circuits busy"),.

"CALL_RESULT_FAILED_INTERNAL_ERROR", "Failed Internal Technical Problem", "FIE", "Task integrity check failed!!!!!!"), // this could happen only in.

"CALL_FAILED_NO_LINES", "Failed No Lines", "FNL", "Call failed," + " tcn had no available lines to deliver call"),.

"CALL_FAILED_REFUSED", "Failed Refused", "FRE", "Call failed, tcn refused the call"),.

"CALL_RESULT_FAILED_REFUSED_BLOCK", "Failed Refused Block", "FRB", "Call blocked".

"CALL_FAILED_REFUSED_LEGAL", "Failed Refused Legal", "FRL", "Call failed, tcn refused the call on legal grounds"),.

"CALL_RESULT_FAILED_REFUSED_RETRIES_EXHAUSTED", "Failed Refused Retries Exhausted", "FRR", "Call failed, retries exhausted".

"CALL_FAILED_REFUSED_TECHNICAL", "Failed Refused Technical", "FRT", "Call failed, tcn is unable to dial into requested region for technical reasons"),.

"CALL_FAX", "Fax", "FAX", "Fax was detected, no other details available"),.

"CALL_FAX_DELIVERED", "Fax Delivered", "FAD", "Fax machine detected and a fax was sent"),.

"CALL_INVALID", "Invalid", "INV", "Call was invalid, no other details available"),.

"CALL_INVALID_DISCONNECTED", "Invalid Disconnected", "IDC", "Call invalid, disconnected"),.

"CALL_INVALID_DISCONNECTED_SKIPTRACE", "Invalid Disconnected Skiptrace", "IDS", "Call invalid, disconnected, tcn was able to get a number from the recording"),.

"CALL_INVALID_INCOMPLETE_NUMBER", "Invalid Incomplete Number", "INC", "Call was invalid, incomplete number"),.

"CALL_INVALID_NO_ROUTE", "Invalid No Route", "INR", "Call invalid, no route to host"),.

"CALL_INVALID_PREFIX_NPANXX_NOT_FOUND", "Invalid NPA-NXX Not Found", "INF", "Call was invalid, NPA-NXX not found"),.

"CALL_INVALID_UNKNOWN_PREFIX", "Invalid Unknow Prefix", "IUP", "Call was invalid, unknown prefix"),.

"CALL_INVALID_UNKNOWN_PREFIX_NPA", "Invalid Unknown NPA", "INP", "Call was invalid, unknown NPA"),.

"CALL_INVALID_UNKNOWN_PREFIX_NPANXX", "Invalid Unknown NPA-NXX", "INX", "Call was invalid,unknown NPA-NXX"),.

"CALL_MACHINE", "Machine", "MAC", "Call was detected as answering machine, no other details available"),.

"CALL_MACHINE_DELIVERED", "Machine Delivered", "MAD", "Call was detected as answering machine a message was delivered"),.

"CALL_RESULT_MACHINE_FAILED", "Machine Undeliverable", "MAF", "Call was detected as answering machine but remote machine hungup on TCN" ),.

"CALL_MACHINE_HANGUP", "Machine Hangup", "MAH", "Call was detected as answering machine and the TCN system hung up"),.

"CALL_NOANSWER", "No Answer", "NOA", "Call was not answered, no other details available"),.

"CALL_PENDING", "Pending", "PED", "Call is pending result, default call result"),.

it's here only b/c protobuf requires it ..

"CALL_COMPLTED", "Call has been executed"),.

"CALL_RUNNING", "Call is currently being executed"),.

"CALL_SCHEDULED", "Call is currently waiting for scheduler"),.

INBOUND should be default.

when the manager archives the chat campaign.

when the chat campaign paused by manager.

when the chat campaign is scheduled.

when the manager stops the chat campaign.

Chat campaign has been archived.

Chat campaign has been paused.

Chat campaign started running.

Chat campaign has been executed.

Its a chat message reply by an agent.

Received chat message reply from customer.

entity is an agent availability.

entity is an agent group.

entity is a call center node.

entity is a client node.

entity is a constraint rule.

entity is a location node.

entity is a non skill activity.

entity is an open times.

entity is a placement rule.

entity is a program node.

entity is a schedule scenario.

entity is a scheduling activity.

entity is a shift template.

entity is a skill.

entity is a skill proficiency.

entity is a tour agent collection.

entity is a tour pattern.

entity is a tour shift instance config.

entity is a tour shift segment config.

entity is a tour week pattern.

entity is a wfm agent.

The entity is associated with the other one.

The entity is a member of the other one.

The entity is NOT associated with the other one.

enum needs to start at 0 so this cannot be removed.

DONE.

EXPIRED.

IN USE.

NEW.

NOT REF.

NEW.

the conversation was assigned at one point but it was unassigned and now its wait to be reassigned.

Conversation is waiting for the agent to reply.

Conversation is waiting for the customer to reply.

The conversation is closed because of an action from the agent.

The conversation is closed because of an action from the customer.

Conversation was closed because a duplicate thread was created.

The conversation is closed because of an action from the customer.

The conversation is closed because of a timeout.

Conversation is being handled by flow engine.

Conversation was just created.

Conversation was just created but we are waiting for the customer to reply.

the conversation was just assigned.

The conversation is suspended while waiting for the customer to reply.

The conversation is in wrap up via customer closing.

The conversation is in wrap up after timeout.

COUNTRY_ALAND = 248;.

COUNTRY_AMERICAN_SAMOA = 16;.

COUNTRY_ANGUILLA = 660;.

COUNTRY_ANTIGUA_AND_BARBUDA = 28;.

COUNTRY_BAHAMAS = 44;.

COUNTRY_BARBADOS = 52;.

COUNTRY_BONAIRE = 535;.

COUNTRY_BOUVET_ISLAND = 74;.

COUNTRY_BRITISH_INDIAN_OCEAN_TERRITORY = 86;.

COUNTRY_CABO_VERDE = 132;.

COUNTRY_CAYMAN_ISLANDS = 136;.

COUNTRY_COCOS_ISLANDS = 166;.

COUNTRY_COTE_DIVOIRE = 384;.

COUNTRY_DOMICICAN_REPUBLIC = 214;.

COUNTRY_FAROE_ISLANDS = 234;.

COUNTRY_FRENCH_SOUTHERN_TERRITORIES = 260;.

894 is the highest value in the list of codes given in the link above.

COUNTRY_GRENADA = 308;.

COUNTRY_GUAM = 316;.

COUNTRY_GUERNSEY = 831;.

COUNTRY_ISLE_OF_MAN = 833;.

COUNTRY_JAMAICA = 388;.

COUNTRY_JERSEY = 832;.

COUNTRY_MAYOTTE = 175;.

COUNTRY_MONTSERRAT = 500;.

COUNTRY_MACAO = 446;.

COUNTRY_NORTHERN_MARIANA_ISLANDS = 580;.

COUNTRY_PITCAIRN = 612;.

COUNTRY_PUERTO_RICO = 630;.

COUNTRY_REUNION = 638;.

COUNTRY_SAINT_BARTHELEMY = 652;.

COUNTRY_SAINT_MARTIN = 663;.

COUNTRY_SAINT_VINCENT_AND_THE_GRENADINES = 670;.

COUNTRY_SAO_TOME_AND_PRINCIPE = 678;.

COUNTRY_SEYCHELLES = 690;.

COUNTRY_SOUTH_GEORGIA_AND_THE_SOUTH_SANDWICH_ISLANDS = 239;.

COUNTRY_SVALBARD = 744;.

COUNTRY_TIMOR_LESTE = 626;.

COUNTRY_TRINIDAD_AND_TOBAGO = 780;.

COUNTRY_UNITED_STATES_MINOR_OUTLYING_ISLANDS = 581;.

COUNTRY_VIRGIN_ISLANDS_US = 850;.

COUNTRY_WESTERN_SAHARA = 732;.

Do not filter results.

Include manual dial related data dip templates.

Do not filter results.

DiagnosticCodeActivitiesShorterThanShift integer value for a diagnostic coded as 'activities shorter than shift' type.

DiagnosticCodeAgentDoesNotBelongToAnAgentGroup integer value for a diagnostic coded as 'agent does not belong to an agent group' type.

DiagnosticCodeAgentGroupHasInvalidParentNode integer value for a diagnostic coded as 'agent group has invalid parent node' type.

DiagnosticCodeAgentHasNoSkillProficiencies integer value for a diagnostic coded as 'agent has no skill proficiencies' type.

DiagnosticCodeAgentHasNoSkills integer value for a diagnostic coded as 'agent has no skills' type.

DiagnosticCodeAttemptToBuildSchedulesForInvalidParentNode integer value for a diagnostic coded as 'Attempt To Build Schedules For Invalid Parent Node' type.

DiagnosticCodeCallCenterHasNoClients integer value for a diagnostic coded as 'call center has no clients' type.

DiagnosticCodeCandidateClosed integer value for a diagnostic coded as 'Candidate closed' type.

DiagnosticCodeCandidateShiftAgentNotAvailable integer value for a diagnostic coded as 'Candidate shift agent not available' type.

DiagnosticCodeCandidateShiftCollisionDetected integer value for a diagnostic coded as 'Candidate shift collision detected' type.

DiagnosticCodeCannotGenerateTourPatternsForNonTourShiftTemplate integer value for a diagnostic coded as 'Cannot generate Tour Patterns for non Tour Shift Template' type.

DiagnosticCodeClientHasInvalidParentCallCenter integer value for a diagnostic coded as 'client has invalid parent call center' type.

DiagnosticCodeClientHasNoLocations integer value for a diagnostic coded as 'client has no locations' type.

DiagnosticCodeConstraintActivityNotFound integer value for a diagnostic coded as 'Constraint activity not found' type.

DiagnosticCodeConstraintAgentDoesNotHaveProficiency integer value for a diagnostic coded as 'Constraint agent does not have proficiency' type.

DiagnosticCodeConstraintAgentProficiencyTooLow integer value for a diagnostic coded as 'Constraint agent proficiency too low' type.

DiagnosticCodeConstraintCannotHaveConsecutiveTimePerMultipleShifts integer value for a diagnostic coded as 'Constraint cannot have consecutive time per multiple shifts' type.

DiagnosticCodeConstraintCannotHaveDayWeekMonthYearPerMinutesHours integer value for a diagnostic coded as 'Constraint cannot have day week month year per minutes hours' type.

DiagnosticCodeConstraintCannotHaveDayWeekMonthYearShiftPerShift integer value for a diagnostic coded as 'Constraint cannot have day week month year shift per shift' type.

DiagnosticCodeConstraintConsecutiveShiftsRuleNotAllowed integer value for a diagnostic coded as 'Constraint consecutive shifts rule not allowed' type.

DiagnosticCodeConstraintGeneralFailure integer value for a diagnostic coded as 'Constraint general failure' type.

DiagnosticCodeConstraintMaxConsecOffFailure integer value for a diagnostic coded as 'Constraint max consec off failure' type.

DiagnosticCodeConstraintMaxConsecOnFailure integer value for a diagnostic coded as 'Constraint max consec on failure' type.

DiagnosticCodeConstraintMaxTotalOffFailure integer value for a diagnostic coded as 'Constraint max total off failure' type.

DiagnosticCodeConstraintMaxTotalOnFailure integer value for a diagnostic coded as 'Constraint max total on failure' type.

DiagnosticCodeConstraintMinConsecOffFailure integer value for a diagnostic coded as 'Constraint min consec off failure' type.

DiagnosticCodeConstraintMinConsecOnFailure integer value for a diagnostic coded as 'Constraint min consec on failure' type.

DiagnosticCodeConstraintMinMaxOffTimeForShiftsNotAllowed integer value for a diagnostic coded as 'Constraint min max off time for shifts not allowed' type.

DiagnosticCodeConstraintMinTotalOffFailure integer value for a diagnostic coded as 'Constraint min total off failure' type.

DiagnosticCodeConstraintMinTotalOnFailure integer value for a diagnostic coded as 'Constraint min total on failure' type.

DiagnosticCodeConstraintWithLargerPeriodPerSmallPeriodNotAllowed integer value for a diagnostic coded as 'Constraint with larger period per small period not allowed' type.

DiagnosticCodeFirstWeekPatternNumbersNotFoundInTourWeekPatterns integer value for a diagnostic coded as 'First Week Patterns not found in Tour Week Patterns' type.

DiagnosticCodeInvalidFirstWeekPatternNumbersNotUniqueInTourAgentCollections integer value for a diagnostic coded as 'First Week Pattern Numbers not unique in Tour Agent Collections' type.

DiagnosticCodeGeneral integer value for a diagnostic coded as 'general' type.

DiagnosticCodeInvalidConstraintValUnits integer value for a diagnostic coded as 'Invalid constraint val units' type.

DiagnosticCodeInvalidTourAgentCollection integer value for a diagnostic coded as 'Invalid Tour Agent Collection' type.

DiagnosticCodeInvalidTourPattern integer value for a diagnostic coded as 'Invalid Tour Pattern' type.

DiagnosticCodeInvalidTourShiftInstanceConfig integer value for a diagnostic coded as 'Invalid Tour Shift Instance Config' type.

DiagnosticCodeInvalidTourShiftSegmentConfig integer value for a diagnostic coded as 'Invalid Tour Shift Segment Config' type.

DiagnosticCodeLocationHasInvalidParentClient integer value for a diagnostic coded as 'location has invalid parent client' type.

DiagnosticCodeLocationHasNoPrograms integer value for a diagnostic coded as 'location has no programs' type.

DiagnosticCodeMinGtMaxAgentsInShiftTemplate integer value for a diagnostic coded as 'min greater than max agents in shift template' type.

DiagnosticCodeMinGtMaxDurationInShiftTemplatePlacementRules integer value for a diagnostic coded as 'min greater than max in shift template placement rules' type.

DiagnosticCodeNoOncallInShiftTemplatePlacementRules integer value for a diagnostic coded as 'no on-call in shift template placement rules' type.

DiagnosticNoOpenTimesInheritedByProgram integer value for a diagnostic coded as 'No Open Times were set or inherited by Program' type The diagnostic is reporting that the program does not have any open time values set directly or through inheritance.

DiagnosticCodeNoPlacementRulesForShiftTemplate integer value for a diagnostic coded as 'no placement rules for shift template' type.

DiagnosticCodeNoSchedulingActivitiesForConstraintRules integer value for a diagnostic coded as 'no scheduling activity for constraint rules' type.

DiagnosticNoShiftTemplateActivityPlacementSequenciesMatchShiftMinMaxWidth integer value for a diagnostic coded as 'No Shift Template Activity Placement sequences match any Shift Template widths' type.

DiagnosticCodeNoSkillProficiencyForMinSkillProficiencyConstraintRule integer value for a diagnostic coded as 'skill proficiency for constraint rule not found' type.

DiagnosticCodeNoSkillsInDictionary integer value for a diagnostic coded as 'no skills in dictionary' type.

DiagnosticCodeNotEnoughAgentsForShift integer value for a diagnostic coded as 'not enough agents for shift' type.

DiagnosticCodeOk integer value for a diagnostic coded as 'ok' type.

DiagnosticCodeProgramHasInvalidParentLocation integer value for a diagnostic coded as 'program has invalid parent location' type.

DiagnosticCodeProgramHasNoAgentGroups integer value for a diagnostic coded as 'program has no agent groups' type.

DiagnosticCodeProgramHasNoShiftTemplates integer value for a diagnostic coded as 'program has no shift templates' type.

DiagnosticCodeSchedulableAgentsDoNotMeetTemplateMaximum integer value for a diagnostic coded as 'Schedulable Agents do not meet Template Maximum' type.

DiagnosticCodeSchedulableAgentsDoNotMeetTemplateMinimum integer value for a diagnostic coded as 'Schedulable Agents do not meet Tamplate Minimum' type.

DiagnosticCodeSchedulingActivityForConstraintRuleNotFound integer value for a diagnostic coded as 'scheduling activity for constraint rule not found' type.

DiagnosticCodeShiftTemplateActivityPlacementMinMaxMustBeMultipleOf5Minutes integer value for a diagnostic coded as 'Shift Template Activity Placement Min Max Must Be Multiple Of 5 Minutes' type.

DiagnosticCodeShiftTemplateCannotBeNone integer value for a diagnostic coded as 'shift template cannot be none' type.

DiagnosticCodeShiftTemplateHasInvalidParentProgram integer value for a diagnostic coded as 'shift template has invalid parent program' type.

DiagnosticCodeShiftTemplateHasNotAssociatedSchedulingAgentGroups integer value for a diagnostic coded as 'Shift Template Has No Associated Scheduling Agent Groups' type.

DiagnosticCodeShiftTemplateHasNoPlacementRules integer value for a diagnostic coded as 'shift template has no placement rules' type.

DiagnosticCodeTooManyAgentsWithLockedShiftsForMinAgents integer value for a diagnostic coded as 'too many agent with locked shifts' type.

DiagnosticTourAgentCollectionsNeededToScheduleTour integer value for a diagnostic coded as 'Cannot generate shifts for Tour Shift Template that has no Agent Collections for Tour Patterns' type.

DiagnosticCodeTourPatternsNeededToScheduleTour integer value for a diagnostic coded as 'Cannot generate shifts for Tour Shift Template that has no Tour Patterns' type.

DiagnosticCodeTourShiftInstanceConfigOverlap integer value for a diagnostic coded as 'Invalid Tour Shift Instance Config overlap' type.

DiagnosticCodeTourShiftSegmentConfigDoesNotFit integer value for a diagnostic coded as 'Tour Shift Segment Config does not fit' type.

DiagnosticCodeTourShiftSegmentConfigOverlap integer value for a diagnostic coded as 'Tour Shift Segment Config overlap' type.

DiagnosticCodeWeekPatternNumbersNotUniqueInTourWeekPatterns integer value for a diagnostic coded as 'Week Pattern Numbers bot unique in Tour Week Patterns' type.

DiagnosticCodeWfmAgentSidsNotUniqueInTourAgentCollections integer value for a diagnostic coded as 'WFM Agent SIDs not unique in Tour Agent Collections' type.

The diagnostic is reporting an error level report.

The diagnostic is reporting an information level report.

The diagnostic is reporting an internal error level report.

The diagnostic is reporting a suggestion level report.

The diagnostic is reporting a warning level report.

English.

French (Canada).

Portuguese.

Spanish.

when the ui stops.

when the inbound group is marked as completed by the manager.

when we fail to fetch messages ? - not sure about this one yet.

each time we have an error because of logging in.

each time we get a message for a group.

when the poller stops because of error or if the ui sets pause.

when the system is getting things ready for the inbound group.

when the ui resumes.

each time a poller runs a cycle for the inbound group.

when the inbound group is scheduled.

reached max number of consecutive errors logging into email acct.

when the manager starts the inbound group.

when the manager stops the inbound group.

Inbound Email group has been cancelled by admin.

Inbound Email group has been cancelled by user.

Inbound Email group has been executed.

Inbound Email group ris stopped because it hit a consecutive error limit.

Inbound Email group has been signaled to pause calls until further notice.

Inbound Email Group is being prepared for scheduler.

Inbound Email group is ready to restart after being paused.

Inbound Email group is currently being executed.

Inbound Email group running but with errors.

Inbound Email Group is waiting for scheduler.

Inbound Email group has been cancelled by the admin and is summed.

Inbound Email group has been cancelled by the user and is summed.

Inbound Email group has been executed and is summed.

Inbound Email agent reply recipient marked message as blocked.

Inbound Email agent reply "Bounced","BNC", "Receiving server could not or would not accept message.

Inbound Email agent reply "Clicked","CLK", "Recipient clicked on a link within the message.,.

Inbound Email agent reply "Deferred", "DFR" because Recipient’s email server temporarily rejected message.

Inbound Email agent reply delivered successfully.

Inbound Email agent reply dropped with reasons: Invalid SMTPAPI header, Spam Content (if spam checker app enabled), Unsubscribed Address, Bounced Address, Spam Reporting Address, Invalid, Recipient List over Package Quota.

Inbound Email Reply has been flagged for having an invalid destination.

Inbound Email agent reply "Marked As Spam","SPM", "Recipient marked message as spam.

Inbound Email agent reply "Opened","OPN", "Recipient has opened the HTML message.

Inbound Email while agent sending reply.

Inbound Email failed while agent sending reply.

Inbound Email agent reply queued/sent successfully.

Inbound Email agent reply "Unsubscribed","USB", "Recipient clicked on the 'Opt Out of All Emails' link.

Inbound Email Reply has been cancelled.

Inbound Email Reply has been scrubbed because it is on EMAIL DNC list.

Inbound Email reply received successfully.

Its a reply by an agent.

Received reply to existing conversation.

Its a pure inbound since no match found to any existing conversation.

Its a reply to pure outbound msg.

Received reply to outbound task.

copy outbound task details to reply table.

, "EMAIL_TASK_ATTACHMENT_ERROR", "Attachment Error", "ATT", "Email task has been cancelled due to attachment file error"),.

"EMAIL_TASK_BLOCKED","Recipient marked message as blocked.");.

, "EMAIL_TASK_BOUNCED","Bounced","BNC", "Receiving server could not or would not accept message."),.

,"EMAIL_TASK_CANCELLED", "Cancelled","CNC","Email Task is cancelled"),.

, "EMAIL_TASK_CLICKED","Clicked","CLK", "Recipient clicked on a link within the message.");,.

, "EMAIL_TASK_DEFERRED","Deferred","DFR", "Recipient’s email server temporarily rejected message."),.

, "EMAIL_TASK_DELIVERED","Delivered","DLV", "Message has been successfully delivered to the receiving server."),.

, "EMAIL_TASK_DNC","Do Not Call","DNC", "Email has been scrubbed because it is on EMAIL DNC list."),.

, "EMAIL_TASK_DROPPED","Dropped","DRP", "You may see the following drop reasons: Invalid SMTPAPI header, Spam Content (if spam checker app enabled), Unsubscribed Address, Bounced Address, Spam Reporting Address, Invalid, Recipient List over Package Quota"),.

, "EMAIL_TASK_INVALID", "Invalid","INV", "Email task has been flagged for having an invalid destination number."),.

"EMAIL_TASK_MARKED_AS_SPAM","Marked As Spam","SPM", "Recipient marked message as spam.");.

, "EMAIL_TASK_OPENED","Opened","OPN", "Recipient has opened the HTML message."),.

, "EMAIL_TASK_PROCESSING","Sending","PRC", "Email Task is sent to gateway"),.

, "EMAIL_TASK_QUEUED", "Queued", "QED","Email Task is queued in provider"),.

"EMAIL_TASK_UNSUBSCRIBED","Unsubscribed","USB", "Recipient clicked on the 'Opt Out of All Emails' link"),.

, "EMAIL_TASK_WAITING","Waiting","WTG", "Email Task is ready to be sent"),.

"EMAIL_CANCELLED", "Email group has been cancelled"),.

"EMAIL_CANCELLED_ADMIN", "Email group has been cancelled by admin"),.

"EMAIL_COMPLETED", "Email group has been executed"),.

"EMAIL_PAUSED", "Email group has been signaled to pause until further notice");.

"EMAIL_PREPARING", "Email group is being prepared for scheduling"),.

"EMAIL_RESUME", "Email group is ready to restart after being paused"),.

"EMAIL_RUNNING", "Email group is currently being executed"),.

"EMAIL_SCHEDULED", "Email group is currently waiting for scheduler"),.

"EMAIL_SUMMED_CANCELLED", "Email group has been cancelled and is summed"),.

"EMAIL_SUMMED_CANCELLED_ADMIN", "Email group has been cancelled by the admin and is summed"),.

"EMAIL_SUMMED_COMPLETED", "Email group has been executed and is summed"),.

Evaluation is completed.

Default.

Evaluation is completed.

AKA (Auto) Flag Evaluation.

a person must fill out (score) the scorecard.

Completed by the system.

event will checkup on what was started during the kickoff.

event will do any remaining work needed to cleanup external system.

event is finished executing and cleaning up and can exit out of it's process.

event will start processing on external system.

state does not apply.

event will handle the records and send them downstream.

default.

fail the entire scorecard.

fail the scorecard's section.

used with the FilePattern object, suggests to use the original filename if it is known.

Cache is currently being loaded.

Cache has been successfully loaded.

Cache was attempted to be loaded but failed, and no new attempts have been made.

Cache is not loaded and no loading attempts have been made.

"IBG_SUMMED_CANCELLED_ADMIN", "Inbound Group was cancelled by login not belonging to client, was summed normally, and has been exported into the accounting packages.

"IBG_SUMMED_CANCELLED_TIMEOUT", "Inbound Group timedout, was summed normally, and has been exported into the accounting packages.

"IBG_SUMMED_CANCELLED_USER", "Inbound Group was cancelled by login belonging to client, was summed normally, and has been exported into the accounting packages.

"IBG_SUMMED_COMPLETED", "Inbound Group completed normally, summed normally, and has been exported into the accounting packages.

"IBG_CANCELLED_ADMIN", "Inbound Group was cancelled by some login not belonging to client with permissions"),.

"IBG_CANCELLED_TIMEOUT", "Inbound Group was cancelled due to time restrictions"),.

"IBG_CANCELLED_USER", "Inbound Group was cancelled by login belonging to client"),.

"IBG_COMPLETED", "Inbound Group completed normally"),.

"IBG_PAUSED", "Inbound Group has been signaled to pause calls until further notice"),.

"IBG_PREPARE", "Inbound Group is being prepared for scheduler"),.

"IBG_RUNNING", "Inbound Group is currently executing calls"),.

"IBG_SCHEDULED", "Inbound Group is waiting for scheduler"),.

"IBG_SUMMED_CANCELLED_ADMIN", "Inbound Group was cancelled by login not belonging to client and is summed"),.

"IBG_SUMMED_CANCELLED_TIMEOUT", "Inbound Group timedout and is summed"),.

"IBG_SUMMED_CANCELLED_USER", "Inbound Group was cancelled by login belonging to client and is summed"),.

"IBG_SUMMED_COMPLETED", "Inbound Group completed normally and is summed"),.

never use this.

Setup was attempted but failed and no new setup attempts have been made.

Not setup and no set up attempts have been made.

Currently doing setup tasks.

Set up for client is complete.

data type for bool.

data type for datetime.

data type for float.

data type for int.

data type for string.

LABELED_ENTITY_SKILL_GROUP is a skill group entity type.

LABELED_ENTITY_TICKET is a ticket entity type.

LABELED_ENTITY_UNSPECIFIED is an unspecified entity type.

LABELED_ENTITY_USER is a user entity type.

Created from Auto Evaluation.

Created from Conversation (voice analytics recordings).

Created from Flag Evaluation.

Created from Flagged Conversation (voice analytics flagged recordings).

Created from Quality Evaluation.

Created from Smart Evaluation.

Default value - Undefined origin.

Agent has completed the learning opportunity.

Default status - Ready to be completed by the agent.

"MDG_SUMMED_CANCELLED_ADMIN", "Manual Dial Group was cancelled by login not belonging to client, was summed normally, and has been exported into the accounting packages.

"MDG_SUMMED_CANCELLED_TIMEOUT", "Manual Dial Group timedout, was summed normally, and has been exported into the accounting packages.

"MDG_SUMMED_CANCELLED_USER", "Manual Dial Group was cancelled by login belonging to client, was summed normally, and has been exported into the accounting packages.

"MDG_SUMMED_COMPLETED", "Manual Dial Group completed normally, summed normally, and has been exported into the accounting packages.

"MDG_CANCELLED_ADMIN", "Manual Dial Group was cancelled by some login not belonging to client with permissions"),.

"MDG_CANCELLED_TIMEOUT", "Manual Dial Group was cancelled due to time restrictions"),.

"MDG_CANCELLED_USER", "Manual Dial Group was cancelled by login belonging to client"),.

"MDG_COMPLETED", "Manual Dial Group completed normally"),.

"MDG_PREPARE", "Manual Dial Group is being prepared for scheduler"),.

"MDG_RUNNING", "Manual Dial Group is currently executing calls"),.

"MDG_SCHEDULED", "Manual Dial Group is waiting for scheduler"),.

"MDG_SUMMED_CANCELLED_ADMIN", "Manual Dial Group was cancelled by login not belonging to client and is summed"),.

"MDG_SUMMED_CANCELLED_TIMEOUT", "Manual Dial Group timedout and is summed"),.

"MDG_SUMMED_CANCELLED_USER", "Manual Dial Group was cancelled by login belonging to client and is summed"),.

"MDG_SUMMED_COMPLETED", "Manual Dial Group completed normally and is summed"),.

For forms from flows; should be sanitized, but keep form elements The frontend handles the form logic (the message can't have js).

default (plain text).

campaigns focused on receiving messages.

campaigns focused on sending messages.

module has been archived/closed.

module has completed (i.e.

module has received a FAIL event (i.e.

module is paused.

initial module status.

module is preparing to run again.

module is currently processing requests/data.

module is processing requests/data, but has received an ERROR event.

module is in the process of getting scheduled.

inbound module.

manual module.

manual approve module.

outbound module.

Campaign has been archived/closed.

Campaign was finished.

Campaign was paused.

Campaign that is able to process events.

Campaign has been created but hasn't reached it's start date.

message received from customer.

message was cancelled due to an attachment error.

message marked as blocked.

receiver could not/would not accept message.

message was cancelled.

link in message was clicked.

message was temporarily rejected.

message has been delivered to receiver.

message is on Do Not Call list.

message was dropped.

message is flagged as invalid.

message marked as spam.

message was opened.

message is sent.

message is queued in provider.

message received from agent.

message did not recieve delivery confirmation, this could be that the destination carrier does not send delivery confirmations, or this could be a failure.

recipient clicked on unsubscribe link.

message is ready to be sent.

message sent from system.

the task was cancelled.

the task was received by the destination.

the task is currently being sent.

the task attempted to send but failed.

the task began the process of sending but did not complete.

the task successfully sent.

initial task created waiting to be processed.

task is waiting for approval.

task is waiting to be queue.

Agent.

Agent Beta.

Agent Manager.

Link to old backoffice.

BI.

Contact Manager.

Customer Journey.

Delivery Service.

Dev Tools.

Learning Center.

List Management Services.

Natural Language Compliance.

Newsroom.

OmniBoss.

Organization Management.

Payments.

Performance Management.

Room303.

Scorecards.

Scripts.

Support.

Ticketing System.

Voice Analytics.

Workforce Management.

The default direction inferred from the language.

The language direction is left-to-right.

The language direction is right-to-left.

The language direction is unspecified.

Do not filter.

Filter to only archived.

Filter to only unarchived.

The metric relate to contact handling performance.

The metric is an extended comparison of FTE calls vs achieved calls.

The metric is a simplified comparison of FTE calls vs achieved calls.

The metric relates to the load forecast.

The metric analyzes the service level of the schedule.

The metric returns a matrix metric of the service level for the schedule.

migration permissions.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creating.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables creation.

Enables deletions.

Enables deletion.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletion.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables deletions.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables selecting a theme.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables editing.

Enables executing of other options.

Enables viewing of reports.

Enables executing of other options.

Executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables Executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables viewing of reports.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Enables executing of other options.

Control whether a user can resend a campaign.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

.

Enables viewing.

Enables Viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables Viewing.

Enables viewing.

Enables viewing.

Enables Viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.

Enables viewing.