AddConversation add the new conversation to the list of open conversations.

CleanUpExpiredMessages removes the messages from the CleanUpExpiredMessages map object, which are expired.

FinaliseConversation method delete the conversation for selected channel.

GetConversation method retrieve the conversation for selected channel.

GetCurrentConversations returns the list of current open conversations.

IsScenarioStopTriggered method checks if the scenario stop action was triggered.

MarkAsReadyEventToBeExecuted method set the conversation event ready to be executed.

SetLastQuestion sets the last question to the current conversation.

Conversation the conversation object which contains the information about the scenario selected for the conversation and the last question asked by the customer.