Case has been assigned to a support agent.

Cases has been fully resolved and is in a closed state.

Case has been forwarded to product team for further investigation.

A support agent is currently investigating the case.

Case is under investigation and relates to a known issue.

Case has been created but no one is assigned to work on it yet.

Extreme impact on a production service - Service is hard down.

Critical impact on a production service - Service is currently unusable.

Severe impact on a production service - Service is usable but greatly impaired.

Medium impact on a production service - Service is available, but moderately impaired.

General questions or minor issues - Production service is fully available.

Priority is undefined or has not been set yet.

A solution has been offered for the case but it isn't closed yet.

Case is in an unknown state.

Case is waiting for a response from the customer.

Issue is fixed.

Issue is currently being worked on.

Issue in an unknown state.

Issue is currently open but the work on it has not been started.

Issue verified and in production.

Issue has been marked as invalid.

Account is in an active state.

Package based pricing (Platinum, Gold, Silver, Bronze).

Account has been created but is being provisioned in support systems.

Account deletion has been requested by the user.

This account is subscribed to an unknown pricing model.

Account is in an unknown state.

Support charges are calculated based on user seats a.k.a, "Pick Your Team" model.

The basic support role.

The developer role.

The operation role.

An unknown role.

The site reliability role.

A support case created by the user.

The comment text associated with a `Case`.

Reference to a Google internal ticket used for investigating a support case.

Represents the product component taxonomy that is to be used while creating or updating a `Case`.

Represents the category of issue (Technical or Non-Technical) reported through a support case.

The representation of a product component.

A Google Cloud Platform account that identifies support eligibility for a Cloud resource.

A message that contains mapping of a user and their role under a support account.

The case priority with P0 being the most urgent and P4 the least.

The state of a case.

The status of a customer issue.

Pricing model applicable to this support account.

The current state of this SupportAccount.

A role which determines the support resources and features a user might get access to.