NewZendeskClient initializes a new ZendeskClient using configuration from the database.

StartZendeskPolling handles periodic polling of tickets from Zendesk.

Action represents an interactive element in a Block Kit block.

Block represents a single block in the Block Kit message.

Organization represents a Zendesk organization.

SatisfactionRating represents CSAT data from Zendesk.

SlackMessage represents a Slack Block Kit message payload.

SLAInfo holds SLA metrics for a ticket.

SLAPolicyMetric represents SLA metrics for a ticket.

Text represents text in a Block Kit block.

User represents a Zendesk user.